Privacy Policy
Privacy Policy
1. Information We Collect
We collect the minimum necessary data to fulfil your orders safely and securely:
- Personal Information: Your name, shipping/billing address, phone number, and email address.
- Payment Details: Tokenized payment data processed via secure partners (we do not store raw credit card or banking details).
2. Clear Health Data Disclaimer
- No Medical Records: We do not collect, store, or request your official medical histories, prescriptions, or physician health records.
- Shopping Context: We treat your purchase history (e.g., ordering a specific size walker or post-op wound dressings) with strict confidentiality, recognizing it reflects personal wellness needs.
3. How We Use Your Information
We use your data strictly to manage your customer experience:
- To pack, ship, and deliver your surgical and mobility supplies.
- To send order confirmations, tracking links, and customer support updates.
- To notify you about critical product updates or safety recalls from manufacturers.
4. Information Sharing and Disclosure
We never sell, rent, or trade your personal data. We only share essential information with:
- Shipping & Courier Services: To deliver bulky or standard items directly to your home.
- Payment Processors: Highly secure, encrypted gateways to process your payments.
- Legal Compliance: Authorities, only if strictly required by local consumer safety or financial laws.
5. Data Security
- Protection: We utilize industry-standard SSL/TLS encryption to shield your name, address, and browsing data.
- Restricted Access: Only necessary warehouse and support staff have access to your shipping details to fulfill your order.
6. Your Rights over Your Data
You have full control over your personal account. At any time, you can:
- Log into your profile to view, edit, or update your delivery information.
- Opt-out of any promotional or newsletter emails by clicking the "Unsubscribe" link.
7. Cookies
We use basic cookies to keep your shopping cart intact while you browse and to remember your login status for a smooth checkout experience. You can disable cookies in your browser settings if preferred.